Return Policy

At Breezy Shell, we pride ourselves on our product quality and customer service. However, we understand that there may be times when you need to return an item. Below, we detail our policy on returns for any purchaser who is not fully satisfied with their order.

Return Period

Items purchased from Breezy Shell can be returned within 30 days from the delivered date. Any items returned beyond this period will not be accepted.

Return Condition

Only items that are unused, unaltered, and in their original packaging with all accessories, and free gifts can be returned. For items that are defective, damaged, or incorrect upon arrival, please contact our customer service within seven days of delivery for a resolution.

Non-Returnable Items

For hygienic, safety, clearance, or personalized goods, all sales are considered final and cannot be returned or exchanged unless they arrived damaged.

Return Shipping

Return shipping costs must be covered by the customer, unless the item arrived damaged or incorrect. In this case, Breezy Shell will cover the expense.

Refunds

Refunds will be processed once we have received and inspected the returned item(s). Assuming all conditions are met, the refund will be issued to your original form of payment within 7 to 14 business days. Original shipping charges, if any, will not be refunded.

Exchange

Exchanges can be made for items of the same price. If the item in question is out of stock, you can exchange it for another item of the same value or receive a refund.

Restocking Fee

A 15% restocking fee may apply for opened or used products, unless there is a manufacturer defect.

To prevent potential issues, we kindly recommend that you:

  1. Check your items carefully upon receiving them.
  2. Keep all packaging material and invoice handy until you are sure that you are satisfied with your purchase.

To start the return process, please contact our customer service team at info@breezyshell.com, providing as many details as possible about the order and the problem.

This Return Policy is subject to change at any time. Kindly check back regularly to stay updated. If you have questions or need further assistance, please feel free to reach out to our customer service team. We appreciate your understanding and value your trust in Breezy Shell!